1. RETURNS & REPLACEMENTS As a professional audio manufacturer, we ensure every unit undergoes rigorous QC before dispatch.
- Acceptable Returns: You may notify us within 7 days of delivery if:
- The product is received in a physically damaged or non-functional state.
- There is a discrepancy in the model delivered (Wrong product).
- Components are missing from the original package.
- Unacceptable Returns:
- Products opened, used, or altered by the user.
- Original packaging/labels missing.
- Returns requested for personal preference or “sound signature” issues.
- Reporting of damage/missing items after 7 days of delivery.
2. RETURN PROCESS
- Notify us within 7 days at support@neodymiumaudio.in with unboxing videos/images as proof.
- Our technical team will review the claim within 48 working hours.
- If approved, we will arrange a reverse pick-up or provide shipping labels.
- Replacements are subject to current stock availability.
3. REFUNDS
- Refunds will NOT be issued if: The item is tampered with by the user, the shipping address provided was incorrect, or the item is returned in a damaged state due to improper handling.
- Refunds MAY be issued if: The product is out of stock, or if the returned product passes our inspection in its original, good condition.
- Processing Time: Once verified, refunds are processed within 5-7 working days to the original payment mode.
4. CANCELLATION Orders can be cancelled via email only before dispatch. Once the shipment has left our warehouse, cancellation is not possible.